Five actions to take following a scooter or powered wheelchair accident

Being involved in an accident can be a traumatic experience in itself. If you're in a mobility scooter or powered wheelchair then the risk of injury will increase.

Man standing next to mobility scooter

It can happen in a split second and be a real shock to the system. The most important thing is to make sure everyone is safe and to check if there are any injuries. It can all be a bit of a blur, so we've put together a checklist of things to consider and actions to take.

Your five-point checklist

1. Stay calm and make sure everyone is safe. Don't admit blame or apologise.

2. If there are injuries call 999 for an ambulance. If the other person leaves without giving details call 101 for the Police.

3. Make a note of the other person’s details and any witnesses at the scene. Check the list below for the types of detail we mean. If possible, take pictures of the damage and the accident scene from several angles.

4. Report the incident to us on 0800 294 0790 as soon as possible. Even if there is no visible damage or injury we still need to know about the incident. Lines are open 9am to 5pm Monday to Friday. If it is outside of these hours, make sure you report the incident when the lines are next open.

5. If you're unable to move your scooter or powered wheelchair, call Motability Assist on 0800 953 5000 for support. They are available to help 24 hours a day, 365 days a year.

Information about the accident

Make a note of the following details while you are still at the scene. If you can't get all this information, try and get as much as you can. It will help the claims process further down the line.

Other person’s details:

  • Full name
  • Phone number (home/mobile)
  • Email address
  • Date, time and location of the accident
  • Their insurer’s name
  • Their insurance policy number
  • Police officer and police station (if applicable)

If the person was driving a vehicle also make a note of the following:

  • Details of passengers in their vehicle
  • Vehicle make, model and colour
  • Vehicle registration number

Witness’ details:

  • Full name
  • Phone number (home/mobile)
  • Email address
  • Address

This handy guide (PDF) can be kept in your scooter or powered wheelchair for future reference in the event of an accident. It will help to make sure you don't miss anything.

Report the accident

When you are ready, let us know about the accident by calling us on 0800 294 0790. Even if there is no visible damage or injury we still need to know about the accident.

For more information check our guidance on making a claim.

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