Terms and conditions

Conditions of use


Access to and use of this website is subject to the following terms and conditions which you are deemed to have accepted by accessing this website.

If you do not wish to accept the terms and conditions you should not continue to access this website. Use of this website is also subject to the terms and conditions set out in our Privacy and cookies policy.

Corporate information

www.motability.rsagroup.co.uk is owned and operated by Royal & Sun Alliance Insurance Ltd (No. 93792) whose registered office is at St Marks Court, Chart Way, Horsham, West Sussex RH12 1XL.

Royal & Sun Alliance Insurance Ltd comprises several trading divisions. If you want to know more about the RSA group of companies please click on the RSA logo, on the home page.

In these Conditions of Use "we", "our", "us" and "RSA" means Royal & Sun Alliance Insurance Ltd.

English law

The Conditions of Use shall be governed by and construed in accordance with English Law and any disputes arising in relation thereto will be subject to the exclusive jurisdiction of the English Courts. However, if you are a consumer resident in Scotland or Northern Ireland, you many bring proceedings in your country of residence.

If any of the provisions of the Conditions of Use shall be unlawful, void or for any purpose unenforceable the particular provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions or conditions.

Access to site

For legal reasons the contents of this website are not intended for or directed to persons resident outside of the United Kingdom. Unless otherwise specified, the information and services available in this website are available only to UK residents (including England, Scotland, Wales and the Isle of Man excluding the Channel Islands).

We make no representation that any of the information or services referred to or featured on this website is appropriate for use, or available in other countries and jurisdictions. The information and other materials contained in this website may not satisfy the laws of any other country. Non UK residents that choose to access this website are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

Use of website

This site contains general information about RSA and information on Motability Operations Limited specific products and services. It also contains links to other Motability related sites.

When accessing and making use of any part of this website you must not:

  • Exploit by way of distribution, reproduction and/or transmission any information or any other such material contained in this site for commercial purposes without our prior written consent
  • Post or transmit any information or software that may contain a virus, worm, trojan horse or any other such similar harmful component
  • Alter, tamper or interfere with the functioning of the website or use by others of the website
  • Transmit any unlawful, obscene, harmful, threatening, defamatory, or libellous material of any kind.

Content and information

Nothing on this website should be construed as a solicitation or offer. The information, services, systems, features, functions and data offered in this website constitute information only and should under no circumstances be construed interpreted or relied upon as legal, accounting, tax, financial or investment advice or advice on specific facts or matters. We accept no liability for the use or misuse of the information provided.


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Nothing within these terms and conditions set out herein shall seek to exclude or limit our liability and our duties and responsibilities under the Financial Services and Markets Act 2000 and all or any subsequent legislation amending or superseding existing legislation regulating the operation of investment or financial business and any associated legislation in the United Kingdom which we are bound to comply with. For the avoidance of doubt nothing in these terms and conditions shall attempt to exclude the liability of death or personal injury arising from the negligence of our directors or employees or any other liability which cannot be excluded or limited by law.


We reserve the right at any time without notice to revise the contents of this site including these Conditions of Use. Any changes to these conditions will be posted on this website and by continuing to use this website following any such change, alteration or amendment will signify that you agree to be bound by the revised conditions.

Use of your information

You agree to the use of any personal data that we may hold on you in accordance with the terms of the Privacy Policy. A copy of the Privacy Policy is accessible at any time by clicking on Privacy Policy in the footer.

Trade marks

We and our group companies are the owners of the RSA name, various RSA trade marks, company logos, titles, brand and product names. All other trade marks included on this website belong to us and/or our group of companies or have been licensed to us or our group of companies by the trade mark owners for use on this website. You are not permitted to copy trade marks, company logos, titles, brand or product names and such use may constitute an infringement of the holders rights unless written consent has been obtained from us or the relevant trade mark owner.


Unless otherwise provided by law and subject to our Privacy Policy all submissions or transmissions containing feedback, remarks, suggestions, ideas, graphics, data, know-how or questions communicated to us through this website or through electronic mail will become our property.

We will not be liable for the use of any such material submitted or transmitted to us including but not limited to its use through reproduction, distribution, advertising and publication.

You acknowledge that you are responsible for whatever material you submit, and you will have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of this term.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Force majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in providing our services through our website resulting from any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.

Access restriction

We reserve the right, using our sole discretion to terminate/restrict your access to this website at any time and without notice.