Make a scooter or powered wheelchair claim

If you've been in an accident, make sure you're safe before getting in touch.

Still at the scene? Go to our accident checklist to know what actions to take in the event of an accident.

As soon as you are ready to start your claim, select one of the options below.

Claims for scooters or powered wheelchairs on or before 31 August 2023

If you’ve been involved in an accident or your product has been stolen, please call us as soon as you can on:

0800 294 0790

Calls may be recorded and monitored.

For repairs needed from 1 September 2023, please go to the Motability website.

Breakdown recovery

If you need assistance as a result of a breakdown or accident, contact Motability Assist for recovery on:

0800 953 5000

Calls may be recorded and monitored.

Before you contact us

It's great to have details of the incident ready, but it's ok if you can only provide your name and address. Our experienced handlers will help you with your claim.

The sooner we know about the incident, the quicker we will be able to find your details and start your claim. Don't worry if you don't have all the details, but it might help to speed things up if you can provide any of the following:

  • Names, addresses and details of any other vehicles, people or property involved
  • Insurers' details and policy numbers
  • Police details if applicable, and whether they attended
  • Witness details
  • Photographs of the damage

If your scooter or powered wheelchair has been stolen or taken without your permission, you’ll need to notify the police and get a crime reference number.

Please note: we only register claims on scooters or powered wheelchairs obtained through the Motability Scheme.

What happens next

Once you’ve told us about the incident, you can relax. We’ll take care of everything.

If your scooter or powered wheelchair has any damage, our experienced handlers will assess the extent of the damage and make arrangements for your dealer to contact you. Your dealer will collect and repair your product and provide a replacement for the duration of the repairs to keep you mobile.

You’ll be kept up to date throughout the claim.

What our customers say...

"RSAM have been great, helpful, communicative, they got details down quickly and easily and responded well to questions."
"It was simple to get through to them. They took the information from me, they dealt with it all and sorted the repair. It was simple and straightforward."

Can we help you with anything else?

If you have any queries about scooter or powered wheelchair cover, you can call us:

Give us a call

RSA Motability: 0800 294 0790

Calls may be recorded and monitored.

Opening hours

Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed