Make a scooter or powered wheelchair claim

Where possible, a temporary replacement will be provided while your scooter or powered wheelchair is being repaired by an approved repairer. Should a suitable replacement not be available, you may be able to submit a claim for loss of use, or call 0300 456 4566 to discuss other solutions to keep you mobile.

We insure the temporary replacement product supplied by the repairer at no extra cost.

If your scooter or powered wheelchair is damaged following an accident, our dedicated claims handlers will assess the extent of the damage and, where necessary, make arrangements for repairs to be carried out. Your scooter or powered wheelchair will only be repaired to its original specification.

Damage of a cosmetic nature such as scratches or superficial damage that does not affect the normal or safe operation of the product is not included in this cover.

Your battery is one of the most important parts of your scooter or powered wheelchair, and requires regular charging to ensure it works properly.

If during the course of your lease you start to experience issues with the performance of your battery please speak to your dealer to arrange for them to check it for you.

Any battery that is found to be faulty will be replaced as part of your worry-free package.

Worn or damaged tyres through normal use will be replaced at no extra cost.

Where a scooter is supplied with air-filled tyres, puncture repairs are also covered by your worry-free package. If you are at home when you notice the damage simply call your dealer to arrange a time for them to complete the repair. They may be able to repair a puncture at your home, but in certain cases will need to take the scooter or powered wheelchair away with them.

If you are out and about and your tyre gets damaged and you can’t get home, please call Motability Assist on 0800 953 5000 who will take you and your scooter or powered wheelchair back to your home. You can then call your dealer to arrange a repair.

Wherever possible, do not drive on a punctured tyre as it may cause further damage.

We would expect that three years of mobility would result in some light scuffing and scratching, particularly on the bodywork and wheels. When you return your scooter or powered wheelchair at the end of the lease though, it needs to be in a reasonable condition.

More serious damage would not meet Motability’s standards. This includes:

• Severe cracks on the product
• Irreparable damage such as burns or tears
• wheels that are buckled, bent or cracked due to impact damage

If you hand your product back with damage, Motability may look to you to cover the costs of repair. If you are in any doubt about the level of repair required, please contact us and we will confirm what actions to take.

You should lock and secure your scooter or powered wheelchair whenever it is left unattended. This includes secure overnight storage. If you're concerned about how to secure your scooter or have issues doing so please speak to your dealer or contact Motability Operations.