Existing claims for cars and Wheelchair Accessible Vehicles

All Motability vehicles come with at least a three year warranty. Any repair caused by general wear and tear or mechanical fault is covered (except if there is evidence of neglect or misuse).

There are items which are not covered by your insurance. These include your excess, hire charges, taxi/bus fares, loss of wages and injuries. We refer to these as uninsured losses.

We try to recover your uninsured losses provided that:

• There are no injuries involved
• We know the identity of the person who caused the accident
• Their insurance company accepts liability

If there has been an injury or death of anyone in your vehicle, our external claims service provider will deal with your claim.

Recovery of uninsured losses may take some time and, on occasion, delays can occur. We cannot always guarantee a recovery of your uninsured losses.

If you receive a letter or court summons from an insurer or solicitor of someone else involved in the claim, please tell us immediately. We may need you to forward their request to us quoting your claim reference number. Please do not respond to the letter or complete any part of the summons.