Who we are

There's more to us than just insurance.

Liverpool skyline

We are RSA Motability (RSAM), part of RSA Insurance, and we're proud to be the insurer for the Motability Scheme.

We've been providing cover to Motability customers since 1995, and we work in close partnership with Motability Operations who provide your leased vehicle, powered wheelchair, or scooter.

Our aim is to provide you with worry-free motoring by making insurance as easy as we can. We have a UK call centre based in Liverpool with experts on hand to help you. You can get in touch online, by phone or in writing, whichever way you choose, we're here for you.

We pride ourselves on our award-winning customer service. That's why we put you at the heart of everything we do.

Customer care

As customers, you mean everything to us and we pride ourselves on understanding your needs. We provide specialised training to our employees and are recognised in the following areas.

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Autism champions

We are proud to be recognised as an autism-friendly business.

We have over 80 trained Autism Champions and regularly run business-wide training on understanding autism.

We are also proud to be part of a local movement with businesses across Merseyside to make Liverpool an autism-friendly city.

Two women reading

Dementia Friends

We are working with local organisations to become recognised as a dementia-friendly business.

We are proud to have over 200 trained Dementia Friends working in RSA Motability. Find out more about becoming a Dementia Friend (opens in new window).

Our awards and achievements

We're proud of our award-winning customer service. Check out some of our recent awards to see why.

Call North West Contact Centre Awards
- Contact Centre Agent of the Year - RSA Motability
- Best People Engagement - RSA Motability