Your policy

Windscreen & windows

Windscreen and windows

If your window or windscreen needs to be replaced, you must make a claim through RSAM. You will need to pay an excess amount of £50.

Windscreen damage

Please attend to any windscreen damage as quickly as possible, as damage may impair your view of the road. In many cases, if a chip is smaller than the size of a two pound coin our approved supplier can perform a specialist repair rather than completely replacing the glass. If left untreated, moisture, frost and dirt can cause the damage to worsen beyond repair.

Chips or cracks in the windscreen directly in front of the driver, in the area swept by the wiper blades, are considered dangerous if they are more than 10mm in diameter. In the rest of the windscreen wiper swept area, up to 40mm damage is acceptable.

The sooner you call, the more chance there is that our supplier will be able to repair your windscreen.

The cost of window and windscreen repair or replacement is included in your agreement. This will not affect your claim with us.

To arrange an appointment at a nearby repair centre, or arrange for a mobile repairer to come to you, please contact Glassline.

You will need to tell the repairer that you are a Motability customer and show your Certificate of Motor Insurance.