Being involved in an accident can be a worrying time, but Motability is here to support you. Try to remember these simple tips if you, or one of your named drivers, has an accident.
If anyone is injured, or damage has been caused, you must show your Certificate of Motor Insurance to the police or to anyone involved in the accident. If you cannot give your details to the other driver(s) immediately, you will need to report the accident to the police within 24 hours.
If you're not able to drive your car as a result of an accident, please contact RAC Motability Assist for roadside support and assistance. They are available to help 24 hours a day, 365 days a year. They will pick up the car and take it to the repairer, who will assess the extent of the damage to the car and advise you whether repairs need to be carried out or not.
RSAM have repairers across the UK who'll be assigned to repair your car once your claim is registered. They will keep you up to date with the progress of repairs to your car and will provide you with a courtesy car while your own car is being repaired. Typically these courtesy cars are standard models such as a Fiesta or Corsa. Whilst this caters for the requirements of the majority, we regret that we are unable to meet everyones needs.
If your car is damaged, please contact us for advice on whether you need to get it repaired.
If the damage is minor and caused by normal wear and tear, you may not need to claim for a repair, saving you time and money. Tyre, window and windscreen repair is usually included in your worry-free package.
We would expect that three years of motoring would result in some light scuffing, scratching or stone chipping to your car, particularly on the bodywork, wheels, interior trim and luggage areas.
Damage caused by wheelchairs, callipers, crutches or walking sticks would also be classed as fair wear and tear and we would not expect it to be repaired.
More serious damage, however, would not meet Motability's standards. This includes:
If a car is handed back with damage, Motability may look to you to cover the costs of repair. If you are in any doubt about the level of repair required, please contact us and we will confirm what action to take.
All Motability cars come with at least a three year warranty. Any repair caused by general wear and tear or mechanical fault is covered, except if there is evidence of neglect or misuse.
Your dealer should let you know how long the repairs will take and if there is going to be a delay. If you are not happy with how a repair has been dealt with, please call Motability Operations' Customer Services team on 0300 456 4566.
If you choose to have minor damage repaired, you can make a claim through RSAM. You will need to pay an excess amount of £100 (some customers, such as young and inexperienced drivers, may attract a higher excess). Please do not attempt to repair the damage yourself. Even using pens or aerosols for 'touching up' can damage the paintwork.
If your car is stolen or taken without your permission you should notify the police immediately, giving them as much detail as possible, and remember to obtain a crime reference.
You will need to contact us immediately to register a claim. We will advise you on what to do next.
Make sure you take the following actions:
If your scooter or powered wheelchair is stolen, or taken without your permission, please tell the police immediately, giving them as much information as possible. They will give you a crime reference, which you will need when you make your claim. Then contact us on 0800 294 0790.
You can find an accident checklist on Motability's site: