Existing claims for cars and Wheelchair Accessible Vehicles

We'll help you get back on the road as fast as we can.

You can check the progress of your car or Wheelchair Accessible Vehicle claim using the methods shown below.  All you'll need to provide is your claim number or policy number.

If you need an update on your repair, please call the repairer directly.

Give us a call

RSA Motability: 0300 037 3737

Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed

Calls may be recorded and monitored.

Chat with us online

Our LiveChat service is available at the following times:

Monday to Friday: 8am to 5pm
Saturday and Sunday: Closed

You can also find us on Twitter @RSAMotability

What you can expect to happen if...

Your vehicle is being repaired

Your vehicle should now be with one of our repairers and repairs well on their way. The repairer should keep you up to date with progress, but if you need to know more, please contact them directly.

You were given a courtesy car

The repairer will ask you to return the courtesy car when the repairs are completed.

Your vehicle was written off or unrecovered

Our customer service team will contact you to discuss your options.

Other people were involved

If you provided their details, we'll deal with their insurance company on your behalf.


When your claim is completed

We've put together some information covering things our customers often ask us.


Your policy documents

View and download your policy documents at any time.

To view or save a document you'll need Adobe Acrobat Reader. You'll probably already have this, but if not, it's available to download from Adobe (opens in new window).

If you need any of these documents in Braille, large print or audio, please contact us.