Priority Repairers Network
(Also known as Recommended Repairers)

All repairs to your car which result in a claim, will be carried out by a RSA Motability Priority Repairer (unless otherwise agreed). The benefits of using one of our repairers are:

Free collection and return of your vehicle

No need to provide any estimates.

All repairs completed to the highest standard and subject to a lifetime guarantee on workmanship.

Vehicle cleaned prior to its return

To keep you mobile, our repairers will make a courtesy car available to you while your vehicle is being repaired (typically these courtesy cars are standard models, e.g. Fiesta, Corsa)*

Insurance cover for courtesy cars supplied by
RSA Motability Priority Repairers is automatically provided at no extra cost

RSA Motability will arrange to inspect and authorise repairs to the vehicle. Before repairs are undertaken, you will be required to pay the appropriate excess to the repairer. The balance of the repairer's account will be paid direct to the garage

If the vehicle is damaged beyond economic repair Motability Operations will be informed and you will still be required to pay an excess to them.

When a vehicle is damaged beyond economic repair, or where a vehicle is stolen and not recovered, a courtesy car cannot be provided by RSA Motability's network of Priority Repairers. This will also be the case should you choose to take your vehicle to a repairer of your own choice rather than one of our Priority Repairers. In some circumstances it may be possible to provide another vehicle or alternative methods of transport. Please contact us to discuss these options on 0500 373737

* A 'Courtesy Car' is any vehicle that is provided to you by a RSA Motability Priority Repairer, whilst your car is being repaired.

Are your tyres damaged?

If your tyres have been damaged as a result of an accident or have been stolen please call RSA Motability Claims Department on Freephone number 0500 373737.

Does your windscreen or glass need repairing/replacing?

Your vehicle cover includes damage to the windscreen and windows. In the event of such damage you can contact our glass helpline on freephone number 0500 355 355 or alternatively click on the following link and you will be re-directed to a dedicated site

If you use the glass helpline or the dedicated Motability website to book your glass repair/replacement. This will be free of charge

If you do not use our approved glass repairer for your damage, you will be required to pay a £75 excess towards the cost

Please make sure you are able to produce your current Certificate of Motor Insurance to the glass repairer before repairs commence.