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Motability. Registered Charity No. 299745 RSA
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About RSA Motability

RSA Motability (RSAM) Unit provide an accident management and insurance service for the Motability Scheme fleet. The fleet is operated by Motability Operations and is the largest motor fleet in Europe. The unit servicing this business is based in Liverpool and since the start of RSAM's involvement with the scheme in 1995 the workforce has grown to 470 staff. Our objective is to provide first-rate Customer Care both to Motability Operations and to approximately 580,000 end customers.

We have won an Insurance Times Award for an Innovative Customer Service Initiative and have achieved a Highly Commended National Training Award for our Disability Awareness Training. In 2012 we won the CallNorthWest award for Contact Centre of the Year. This is in addition to receiving the Scheme Partner award from Motability Operations in 2009 and 2010.

We have been acknowledged as providing excellent customer service by winning the following awards:

1996 - ISO 9002 Accreditation and successful retention ever since, for all Customer Facing Teams.
1998 - RSA World Wide Customer Service Team of the Year.
1999 - Customer Service Team Award (Motability Fleet Awards)
1999 - Fund-raiser Award (Motability Fleet Awards)
2001 - Winners of the RSA UK Commercial Claims Award
2001 - Highly Commended for the RSA
UK Commercial Customer services Award.
2002 - Investors in People status awarded on first attempt
and renewed year on year.
2003 - RSA UK Headline Charity Awards - Best Office Fundraisers
2004 - Winners of the RSA UK Commercial Leadership Team Award
2006 - Winners at the Insurance Times Awards for Customer Service Initiative of the Year
2006 - Winners at the Broker Recognition Awards for Innovation Award
2006 - Highly Commended at the National Training Awards
© 2010 Royal & Sun Alliance Insurance plc

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